Customer Help
frequently asked questions
delivery information
payment & security
returns and exchanges
gift cards
loyalty program
pre-order FAQ
Contact Customer Service
971- 4- 3235760
Pre-Order FAQ
What is a pre order?

A pre order is an order placed for an item in our online store which has not yet arrived in stock.

Pre ordering is a great way to ensure that you are the first to receive and don’t miss out on an item from a new collection.

How do I place a preorder?

Placing a pre order is just the same as placing a normal online order, although you will not receive your item until the new collection has arrived.

To place a pre order, select the item you would like to purchase, and click 'add to bag' to go through the payment process like a normal online order.

When will I be charged?

Payment for your pre order item is instant. You will be charged via your nominated payment method as soon as the order is placed.

Can I change my mind on a pre order?

All pre orders placed are final sale. We cannot refund any change of mind orders from our online store.

How do I know when my pre order item will be sent?

There is an estimated arrival date listed above each pre order item. This can be subject to change depending on when we receive the item.

We like to keep our customers in the loop! In the case of any changes to your delivery time, you will hear from us!

As soon as your pre-ordered item arrives in stock, we will send it out that day. You will receive an email notifying you that your item has been sent.